Delivering Customer Experience
That People Love
Hi, I’m Loren Samuelson
I’m a Customer Experience Leader
I believe that meaningful customer experiences are tailored, designed, and personalized with empathy, data, and client intelligence. By combining research, and personalized engagement strategies, companies can put themselves in the customer’s shoes to better understand a client’s thoughts and actions that will drive customer loyalty and deliver superior products and services.
I Dream, Develop, and Implement
Products, Services, and Experiences with a Human-Centered Focus
Take a gander at some of my expertise in CX and tech, and what your Customer Success Programs need: Voice of Customer, Client Intelligence, Churn Analysis, KPIs, Customer Retention, and Journey Mapping.
Glance into the destination and what it is about CX that makes me tick. Customer experience truly is a holistic component for businesses. Customers don’t see individual departments, they experience your entire organization as a single holistic brand.
Some reasons I think I’d be a great fit with your organization: I know how to scale and develop customer success teams and my greatest accomplishments include employee development.
What my coworkers say…
“Loren is a digital innovator and a Swiss Army knife of customer experience. She can build websites, email campaigns, and supportive customer care that empathizes as well as leads teams with growth.”
— Ashley B
Director Communications
“I worked with Loren for years at my previous company. She helped build out the Customer Success/Experience program and vertical from the ground up. They are also long time HubSpot users, so she knows HubSpot probably better than I do :)”
— Carl F
Account Executive
“Loren is perhaps the single best Customer Experience professional that I have encountered in my professional career. I don't simply mean the best with whom I have worked, but also those whom I have encountered while seeking assistance with services that I have consumed. She balances respect for her company with empathy for the customers' challenges and goes beyond simply providing answers to customer questions by delivering SOLUTIONS to customer problems. Professionally, I have seen her lead teams that emulate her when dealing with customers and routinely give her glowing reviews as a leader.”
— Andy V
Director Engineering
